Company Policy

100% Genuine Guaranteed

All the products showcased throughout or Brands Warehouse. Inc are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO Fake. is new to the online world but due to our strong relationship with the top authorised distributors we are able to provide consumers worldwide access to the largest selection of genuine designer beauty products at discounts up to 80% off department store prices. strives for excellence in selection, discount pricing and superior customer service.

Return Policy:

All Sales are Final Incase of Return please Contact our Customer Support Firstย  to confirm if the return can be accepted.

Also read these instruction before sending or requesting a return.

In order to return merchandise, you must obtain an RMA number from our customer service department at

You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

Any shipping cost you incur to return the product to us will not be refunded.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.)

  • RMA number
  • Full name and address
  • Phone number
  • E-mail address
  • Original Order Confirmation Number
  • Your reason for returning the merchandise
Please return the merchandise to:

Brands Warehouse - Returns

2921 Langstaff Rd

Concord, ON L4K 4W7

All returns must be shipped back to using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)

Any package that has not been received by and tracking information cannot be provided, will be the sole responsibility of the shipper.

**Please allow up to 14 business days to process your return or exchange.

If your package is returned to marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $8.95 re-shipping fee.

Cancellation Policy:

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact our customer service department.

Contact us at:

+1(647) 259-5845 Toll free in Canada

Monday-Friday: 9:00am-5:00pm


You must notify us within 15 days from the date of your order if you have not received your package.